Privacy Policy
Your privacy matters to us at melioraqivasta
Introduction and Our Commitment
melioraqivasta recognises the importance of protecting your personal information. This privacy policy explains how we collect, use, store, and protect your personal data when you interact with our financial education platform. We're committed to handling your information transparently and in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.
By using our services at melioraqivasta.com, you acknowledge that you have read and understood this policy. We take our responsibilities seriously and have implemented comprehensive measures to safeguard your personal information throughout our operations.
Information We Collect
Personal Information
- Contact details including name, email address, phone number, and postal address
- Educational background and professional experience relevant to financial learning
- Course preferences, learning goals, and educational progress tracking
- Payment information and transaction history for course enrollments
- Communication records including emails, support tickets, and feedback submissions
Technical Information
We automatically collect certain technical information when you visit our website, including IP addresses, browser types, device information, and website usage patterns. This data helps us improve our platform performance and user experience. We also use cookies and similar technologies to personalise content and remember your preferences.
How We Use Your Information
We use your personal information for legitimate business purposes related to providing financial education services. This includes processing course enrollments, delivering educational content, communicating about your learning progress, and providing customer support.
- Delivering personalised learning experiences and tracking educational progress
- Processing payments and managing your account access
- Sending important updates about courses, schedule changes, and new educational opportunities
- Improving our educational content and platform functionality based on user feedback
- Complying with legal obligations and maintaining business records
Your Privacy Rights
Access Your Data
You can request access to the personal information we hold about you. We'll provide this information in a clear, understandable format within 30 days of your request.
Correction Rights
If you believe any information we hold is inaccurate or incomplete, you can request corrections. We'll update your records promptly upon verification.
Data Portability
You can request a copy of your personal information in a commonly used format, allowing you to transfer it to other service providers if desired.
Deletion Requests
You can request deletion of your personal information, subject to certain legal and business requirements. We'll explain any limitations clearly.
Data Security and Protection
We employ multiple layers of security to protect your personal information. Our systems use industry-standard encryption for data transmission and storage. Access to personal information is restricted to authorised personnel who require it for their job functions.
Technical Safeguards
Our infrastructure includes secure servers, encrypted databases, regular security audits, and automated monitoring systems. We maintain current security certificates and follow best practices for data protection. Regular staff training ensures consistent application of security protocols across our organisation.
Information Sharing and Disclosure
We don't sell or rent your personal information to third parties. However, we may share limited information with trusted service providers who assist in delivering our educational services, such as payment processors, email service providers, and learning management system vendors.
Important Disclosure Requirements
We may be required to disclose personal information in response to legal processes, government requests, or to protect the rights and safety of our users and staff. Any such disclosures will be limited to what is legally required.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide services and meet legal obligations. Course completion records are typically maintained for seven years to support ongoing career development and certification requirements. Marketing communications data is retained until you opt out or request deletion.
When retention periods expire, we securely delete or anonymise personal information using approved data destruction methods. You can request early deletion of specific information types, though some records may need to be retained for legal compliance.
Cookies and Tracking Technologies
Essential Cookies
We use essential cookies to enable basic website functionality, including user authentication, session management, and security features. These cookies cannot be disabled without affecting core website operations.
Analytics and Performance
Analytics cookies help us understand how users interact with our platform, which pages are most valuable, and where improvements might be needed. This information is aggregated and doesn't identify individual users. You can opt out of analytics tracking through your browser settings.
International Data Transfers
Some of our service providers operate outside Australia, particularly cloud hosting and software services based in the United States and European Union. We ensure these providers meet adequate privacy protection standards through contractual agreements and certification programs.
When transferring data internationally, we implement appropriate safeguards including standard contractual clauses and adequacy decisions recognised under Australian privacy law. You have the right to request information about specific international transfers affecting your data.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and industry best practices. Significant changes will be communicated through email notifications and website announcements at least 30 days before implementation.
Continued use of our services after policy updates indicates acceptance of the revised terms. If you disagree with changes, you can request account closure and data deletion before the new policy takes effect.
Privacy Contact Information
For privacy-related questions, concerns, or requests:
Email: info@melioraqivasta.com
Phone: +61 8 9593 6828
Mail: Privacy Officer
melioraqivasta
50 Murray St, Perth WA 6000
Australia
We respond to privacy inquiries within 5 business days and provide full responses within 30 days as required by Australian privacy legislation.